Where To Find The Model and Serial Number On Your PS4

The PS4’s model and serial numbers are located in two places: On the original packaging and on the back of the system. Having these numbers available when you contact PlayStation Consumer Services will allow us to assist you faster and more accurately.

On the box

Serial number: The serial number is 11 characters long. It begins with the letters “MB” and ends with 9 numbers and is located below the bar code on the bottom of the box. In the example to the right, the serial number is in the yellow box and is MBXXXXXXXXX

Model number: The model number is located in two places on the bottom of the back, near the bar codes. It begins with CUH and is followed by a dash, 4 numbers and a letter. In the example to the right, the model number is in the boxes and is CUH-1001A.

On the PS4

Serial number: The serial number is 11 characters long. It begins with the letters “MB” and ends with 9 numbers and is located in the lower left of the bottom of the system. In the example below, the serial number is in the blue box and is MBXXXXXXXXX.

Model number: The model number is located in two places on the bottom of the back, near the bar codes. It begins with CUH and is followed by a dash, 4 numbers, and a letter. In the example below, the model number is in the yellow box and is CUH-1001A.